Frequently Asked Questions
Find answers to the most common questions about Tualero.
🏠Buyers
How do I search for properties on Tualero?▼
Use the interactive map on the home page. You can filter by property type, price range and mode (sale or rent). You can also search by city or country.
Is Tualero free to use as a buyer?▼
Yes, browsing, searching and contacting agents is 100% free. We don't charge commissions to buyers.
How do I contact an agent?▼
On every listing you'll see a WhatsApp button and the agent's information. You can also send a direct inquiry from the listing page.
Can I save listings as favorites?▼
Yes, click the heart on any listing to save it. You'll find them in your dashboard.
How do I know if an agent is trustworthy?▼
Check their profile: user rating, professional license number, years of experience, and whether they have the verified agent badge.
📋Sellers and Landlords
How do I publish a property?▼
Go to "Sell / Rent" in the menu. Fill out the form with photos, description, price and location. Your listing will be live in minutes.
How much does it cost to publish?▼
Publishing is free during our launch phase. Later we'll offer premium options for greater visibility.
Can I pause or edit my listing?▼
Yes, from your dashboard you can pause, edit or delete any listing at any time.
Which countries can I publish in?▼
Tualero covers all of Latin America. Publish and search properties in any country in the region.
👤Agents and Agencies
How do I register as an agent?▼
During onboarding, select the Realtor role. You can add your license number, specialties, languages and more.
Can I register as an agency?▼
Yes, select the Agency role during onboarding. You can invite realtors to your team and manage listings from the agency dashboard.
Can I be a realtor and have an agency?▼
A realtor can belong to an agency, but each account has a single role. If you own an agency, register as Agency and invite your realtors.
How do I receive leads?▼
When a buyer inquires on your listing, you receive a WhatsApp notification with the interested party's details.
How do I improve my profile?▼
Add a professional photo, complete your bio, include your experience and specialties. Complete profiles get more inquiries.
🔒Account and Security
How do I create my account?▼
You can sign up with Google or with your WhatsApp number. It's fast and secure.
How do I report a suspicious user or listing?▼
On every listing and profile there's a report option. Our team reviews each report and takes action if necessary.
Is my data safe?▼
We use encryption and secure authentication. We don't share your personal data with third parties without your consent. Read our Privacy Policy for more details.